You can browse freely, but creating an account is required to purchase prescription products so we can safely manage your medical information.
Prescription therapies must be assessed by a qualified practitioner to ensure they’re safe, appropriate, and compliant with UAE medical regulations.
After checkout, you’ll be redirected to complete a medical questionnaire and consent forms. Your order will not proceed until these are reviewed.
Most reviews are completed within the stated service timeframe which is up to 48 hours. You’ll receive notifications as your order progresses.
If a practitioner determines the product isn’t suitable, you’ll be notified and your payment will be refunded.
All prescription products are compounded and dispensed by our licensed partner pharmacy.
Yes. Once your order is dispatched, you’ll receive tracking and delivery notifications.
Absolutely. All medical information is securely stored and accessed only by our authorised clinical team.
Returning patients may be eligible for streamlined repeat prescriptions, subject to clinical review.
Lumina is a hybrid platform offering both over-the-counter supplements and prescription-only therapies. Prescription products are supplied only following assessment and approval by a qualified medical practitioner.
Yes. All prescription products are prescribed by registered practitioners and dispensed by licensed pharmacies in accordance with UAE medical guidelines.
No. Payment allows your order to enter medical review, but approval is not guaranteed. A practitioner will assess suitability based on your medical information.
Yes. Prescription products are assessed via a structured medical review process. If additional information or clarification is required, our medical team will contact you directly.
Incomplete or inaccurate information may delay your order or result in non-approval. It’s important to answer all medical questions honestly and accurately.
If required, our team may request additional information or documentation to complete your medical review.
A practitioner may need clarification to ensure the therapy is safe for you. This doesn’t mean your order has been declined.
Payment is taken at checkout to reserve your order. If the product is not approved, a refund will be issued.
Refunds are processed back to your original payment method. Timing may vary depending on your bank or payment provider.
Orders may be cancelled prior to medical approval. Once a prescription has been issued or compounding has begun, cancellation may not be possible.
For Phase 1 prescription products, no separate consultation fee applies. Future services involving consultations or pathology may be priced separately.
We currently ship withinDubai. Delivery timeframes vary depending on your location and whether your product requires compounding.
Yes. All prescription medications are packaged discreetly with no external reference to the contents.
Address changes may be possible before dispatch. Please contact support as soon as possible.
Some prescription therapies may require periodic review to ensure safety and effectiveness. You’ll be notified if follow-up is recommended.
Yes. Treatment plans may be adjusted by a practitioner based on your response or updated information.
Yes. Prescriptions are issued in line with medical regulations and may require renewal after a certain period.
You can reach our support team via email or through your online account. We’re here to help with orders, forms, and general questions.
Yes. You may request account deletion at any time, subject to legal requirements for medical record retention.
Our educational content is designed to help you understand your options. If a product requires prescription, suitability will be assessed during medical review.
No. Lumina does not replace your primary healthcare provider. Always seek medical advice for urgent or complex health concerns.
Individual responses vary. Outcomes depend on personal health factors and adherence to prescribed guidance.
Some products may interact with medications. Always disclose current medications during the medical questionnaire.
